Refund policy

Refund policy

30-Day Happiness Guarantee

We want you to love your Velunae purchase. If something isn't right, you have 30 days from the day your order is delivered to contact us.

Damaged, defective or wrong item: email us at alekmouradianempresiarial@gmail.com with your order number and a photo or short video of the issue. We will send you a free replacement or a full refund, your choice. You won't need to send the item back.

Changed your mind: unused items in their original packaging can be returned within 30 days of delivery. Please contact us first so we can send you the return instructions. Return shipping is paid by the customer and original shipping costs are non-refundable. For hygiene reasons, used items cannot be returned unless they are defective.

Refunds: once your return is received (or your damage claim is approved), we refund the original payment method within 5 business days.

Cancellations: you can cancel free of charge within 12 hours of placing your order.